Sight or Sound Solutions Return Policy, Terms, Conditions, Warranty & Shipping Information

You may return for exchange or credit any normally stocked item within 30 days from the date of invoice for credit or refund of the purchase price and sales tax, if applicable. To return any item, please contact Sight or Sound Solutions "Customers for Life" Customer Service Representative at (910) 762-4664, Monday through Friday, 9:00AM-5:00PM EST. Request a Return Authorization number. The Return Authorization (RA) number must be marked on the package. Please Note: We can not accept delivery of any returned packages without a Return Authorization (RA) number displayed on the exterior of the returned package. Please include a copy of your original purchase invoice. We reserve the right to charge a restocking fee on all returns.
Returned merchandise must be sent back in the original cartons along with original packing materials, manuals, instructions and warranty information. The cost of replacing these or any missing accessories will result in a reduced credit amount.

Non-Returnable Items: Used personal care products and items used on the body (unless defective) can not be returned. Special ordered merchindise is not returnable. Any software thats packaging has been opened is not returnable.

Return shipping costs are the responsibility of the purchaser. (unless the product is defective)

Key Points of Our Terms & Conditions of Sale

Shipping & Handling Charges: are not refundable. Please Note: we reserve the right to charge a restocking fee of 15% on returns (call for details).

Loss & Damage From Shipping: You must keep the shipping carton and it's contents for inspection as a result of a loss or damage claim (even if the box appears to be undamaged).

Refunds & Returns: A Return Authorization # is required for all returned product.

We do not ship outside of the USA.

Here are the Full Details:

Terms & Conditions, Returns, Warranty, Shipping Information:

Customers That We Serve:
All Consumer, Business, Commercial and Institutional orders are welcome. We sell to consumers, corporations, business, government, military, educational, senior centers, churches, aviation, hotels, theatres, resort operations, Etc..

Payment:
We accept major credit cards, money orders, commercial checks, Vouchers from State, Municipal & Political subdivisions. Business terms may be extended to commercial accounts after receipt of credit application (DUNS number required).

Shipping & Handling Rates:
UPS is our primary shipping method. We calculate the actual shipping rate based on the weight and destination of your order. We include a handling charge. Shipping charges may be paid by us for larger orders reaching certain quantities.

Loss & Damage From Shipping:
You must keep the shipping carton and it's contents for inspection as a result of a loss or damage claim (even if the box appears to be undamaged). You must report losses or damages to Sight or Sound Solutions immediately upon discovery. Sight or Sound Solutions can not refund or replace products without 1st investigating a claim with the shipping carrier. The shipping carton and it's contents must be available for a loss/damage claim inspection.

Refunds & Returns:
A Return Authorization is required for all returned product. Please review our policy below. As stated, returns can be subject to a 15% restocking charge (call for details) and shipping & handling costs are not refundable.

How To Contact Us:
Phone: 888-762-4664 Call Customer Service: , Monday through Friday 9:00am to 5:00pm EST.
Alternate voice phone: (910) 762-4665

Fax : (910) 762-4667

E-Mail:
comments@sightorsound.com We appreciate your comments.


Terms, Conditions, Returns & Warranty Information
(as printed on the back of LLWP invoice)


1. Credit Terms
Live Life Well Products LLC dba Sight or Sound Solutions requires a completed credit application and a personal letter of guarantee on all open accounts. A returned check fee will be assessed if a check is returned for any reason by the issuer’s bank. Replacement checks shall be certified and all purchases will be for cash or certified check only, until returned check has been replaced and all returned check fees paid. Interest will be charged on all accounts unpaid upon 30 days at the maximum legal limit allowed in buyer’s state. LLWP reserves the right not to extend credit terms and credit terms may be withdrawn at any time by LLWP at its sole discretion.
2. Limitation of Liability
EXCEPT AS TO TITLE, LLWP DOES NOT MAKE AND SHALL NOT BE DEEMED TO HAVE MADE ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO ANY OR ALL MERCHANDISE OFFERED FOR SALE BY LIVE LIFE WELL PRODUCTS LLC, INCLUDING, WITHOUT BEING LIMITED TO, ANY REPRESENTATION OR WARRANTY AS TO THE QUALITY, MERCHANTABILITY, FITNESS FOR USE OR SUITABILITY, BUYER SHALL BE LIMITED TO THE WARRANTIES, IF ANY GIVEN BY THE ORIGINAL MANUFACTURER OF THE MERCHANDISE.
IT IS UNDERSTOOD THAT LLWP’S LIABILITY, WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, IN NEGLIGENCE OR OTHERWISE SHALL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE PAID BY BUYER AND UNDER NO CIRCUMSTANCES SHALL LIVE LIFE WELL PRODUCTS LLC BE LIABLE FOR SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES. THE PRICE STATED FOR THE MERCHANDISE IS A CONSIDERATION IN LIMITING LLWP LIABILITY.
NO WAIVER, ALTERATION, OR MODIFICATION OF THE FORGOING CONDITIONS SHALL BE VALID UNLESS MADE IN WRITING AND SIGNED BY THE MANAGING MEMBER OF LLWP.
3. Delivery
Deliveries shall be subject to and contingent upon timely receipt of orders by LLWP together with buyer’s satisfaction of credit requirements. LLWP shall not be liable for any loss, damage, detention or delay resulting from causes beyond its reasonable control, including (without limiting the generality of the foregoing) unavailability of production from LLWP’S sources of supply, fire, explosion, flood, strike or other labor difficulties, shortage of utility, facility, material or labor, default by common carrier’s or other delay in transportation, breakdown or accident, riot, insurrection, civil or military authority, or governmental controls, restrictions or regulations. LLWP shall have the right to apportion its supplies or merchandise among its customers in such a manner as it, in its sole discretion determines to be appropriate.
4. Seller’s Right of Possession
In addition to other remedies, LLWP shall have the right at any time, for credit reasons or because of buyer’s payment default, to withhold shipment in whole or in part, to recall goods in transit, retake same, and possess all goods which may be stored without the necessity of taking any other action, and buyer consents that all merchandise so recalled, retaken, or repossessed shall become the absolute property of LLWP provided the buyer is promptly notified of such action and given full credit therefore.
5. Risk of Loss; Claims
Merchandise is shipped FOB shipping point and buyer assumes all risk of loss due to damages, shortages or non-delivery due to carrier fault. Claims stemming from discrepancies between invoice description or quantities and actual product received by buyer due to an error of LLWP must be made within 10 days of invoice date, and failure to make such claim shall result in waiver of any right to make any claim for such error.
6. Product Installation and Operation
Buyer assumes all responsibility for the proper selection, installation, operation and maintenance of the merchandise purchased from LLWP.
7. Items Returned for Credit or Repair
LLWP will return to the manufacturer for repair or replacement, any item LLWP carries or which was previously purchased from LLWP, provided, however, that the buyer shall be responsible for any and all freight charges, and repair charges, even if the product is found to be beyond economical repair or buyer does not wish to pursue the repair after acknowledgement of the estimated repair charges.
8. Return Policy
You may return for exchange or credit any normally stocked item within 30 days from the date of invoice for credit or refund of the purchase price and sales tax, if applicable, provided: (1) item has not been used, altered, or marred in any way (2) Item is returned with original wrapping in original container with all accessories, instruction manuals, warranties, papers, etc., in resale condition and (3) Item is returned with proof of purchase from LLWP. Items can not be returned if they are special ordered, not normally in stock, close-outs, personal care products, items used on the body, software that’s packaging has been opened, clearance, used or blemished, etc. Shipping charges are not refundable. Furthermore all returns are subject to a 15% restocking charge.
If any of the previous return conditions cannot be met, the following applies at the discretion of LLWP. Any defective item returned within the specified manufacturer’s warranty period will be replaced / repaired in accordance with the manufacturer’s warranty guidelines. Replacement will be given only at the request of the manufacturer with the proper proof of purchase. Any item returned as defective, found to be so as the result of improper usage and thus not covered by the manufacturer’s warranty will be treated as an item returned under the preceding paragraph.
To return any item, buyer must contact LLWP Customer Service (910) 762-4664, Monday through Friday, 9:00AM-5:00PM EST. Request a Return Authorization number. The Return Authorization (RA) number must be marked on the package. Please Note: LLWP will refuse delivery of any returned packages without a Return Authorization (RA) number displayed on the exterior of the returned package. Buyer is responsible, and will not be reimbursed, for necessary shipping and insurance costs for returned packages to LLWP. Please include a copy of your original purchase invoice.
9. Purchase Orders
If the Buyer intends to issue purchase orders to the seller from time to time, every purchase order shall contain a description of the products ordered, the quantities and prices, the shipment schedule, the terms and place of delivery. Despite any provisions to the contrary, all such orders will be made pursuant and subject to this agreement, whether specifically stated or not. If there is any inconsistency between the terms and conditions of this agreement and the terms of the purchase order, the terms and conditions of this agreement shall prevail.
10. Governing Law
The parties agree and intend that this agreement will be constructed and interpreted in accordance with the laws of the State of North Carolina. The parties also acknowledge that the transaction that is the subject matter of this contract bears a reasonable relation to the State of North Carolina.
11. Arbitration
Any controversy or claims arising out of, in connection with, or relating to this agreement or a breach thereof shall be settled by arbitration pursuant to the arbitration rules governed by the State of North Carolina.
12. Complete Understanding
THIS AGREEMENT TERMINATES AND SUPERSEDES ALL PRIOR AGREEMENTS BETWEEN THE PARTIES, IN ANY, THIS AGREEMENT SETS FORTH THE ENTIRE AGREEMENT BETWEEN THE PARTIES. THIS AGREEMENT MAY NOT BE CHANGED, ALTERED, OR AMENDED EXCEPT BY WRITING SIGNED BY BOTH PARTIES.





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  • "The product was exceptional and the customer service was excellent. Definitely a first class outfit"

    MaryJo P. Topeka, KS

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